QuickStart UK Terms and Conditions

Please read the Terms & Conditions carefully. By accessing the Quickstart UK CSCS Test Booking website at www.construction-support.co.uk you are agreeing to the terms that appear below, whether or not you register as a user.

1. QuickStart UK guarantees that it will use its best endeavors to organize the services advertised on www.construction-support.co.uk 
2. QuickStart UK will organize each of the services in the fastest and easiest way possible in terms of the factors and circumstances under its powers and based on the information and documentation provided by its customers and in the terms of the period of time it has been accomplished. QuickStart UK takes no responsibility for any delay caused by other institutions and companies or wrong information given from the customers.
3. QuickStart UK promises to make its best in order to book the earliest possible interview in the closest office possible to the customer’s address. QuickStart UK bears no responsibility when the interview arranged takes place for more than two weeks time as this is a question of availability of another institution. The same is valid when the closest office to the customer’s address where the interview should take place is not in the customer’s town. No refund is due in the cases above.
4. Assistance in opening a UK bank account is subject to the bank’s compliance laws and account opening regulations. Compliance laws are subject to change at any time. Valid proof of identity, working permit for at least 6 months and proof of UK address will also be required to open the bank account.
5. QuickStart UK will make no refunds on the basis of the fact that after being explained what are documents needed, the customer cannot provide any of them as purchasing of the services will be considered as a positive statement from his/her side that the papers listed are available.
6. QuickStart UK is not responsible for any failure and no refund is due when:
   
   • The customer has provided information which is false, inaccurate, incorrect, insufficient or misleading in any way;
   • The customer has arranged by himself/herself or with any other company/institution the service/good purchased through QuickStart UK.
   • The customer has already applied for the same service purchased through QuickStart UK, either directly or through another person, natural or legal.
   • The customer has bad credit history, criminal record, false or irrelevant documents or owes money to any institution.
   • The bank has different information on its system than that provided by the customer. The institutions which QuickStart UK deals with lead to a decision that the customer is not due the relevant service/good purchased through QuickStart UK. Where there is a possible case for appeal within the law, such measures will be taken by QuickStart UK, where the customer information enables it to do so.
   • Cancellation fee of 20 GBP applies, if the customer decides to cancel the service in the same day of the purchase.
   • Rescheduling of test dates or cancelations are requested in not less than 5 full clear working days before the date of the initial test.
   • Rebooking fee applies to customers who already booked one test with Quickstart UK and want to book the test again. 
7. In the event of cancellation within 5 clear working days for an appointment - £25 cancellation charge will apply to cover for the expenses we have incurred in making your appointment.
8. Quickstart UK will not issue refund for missed appointments for a Health and Safety Test; Quickstart UK will, however, offer the opportunity of a new appointment to the client. The rebooking fee is 35 GBP.
9. In the event that a client fails the Health and Safety test there is no refund due for the service
10. Should a client fail their Health and Safety test a new appointment will be booked for a second chance test; The clients will need to pay Quickstart UK £35 for every additional test they need to book to complete the service;
11. QuickStart UK is not issuing the CSCS cards - our service is a card advisory and quick payment to the authority allocating the cards.
12. CSCS card application assistance is not refundable service.
13. QuickStartUK will post all mail by standard delivery. 5 GBP surcharge incurs where mail is to be sent abroad. Approximate delivery periods are: between 3 and 5 working days* within the UK and between 10 and 12 days* international - this are estimates only.
    *QuickStart UK bares no responsibility in case the delivery company fails to deliver the revision materials or if any delays in the delivery are caused.
14. No payment will be deemed to have been received until QuickStart UK has received cleared funds.
15. Please note that the calls may be recorded for training and quality purposes.
16. We may disclose your personal data to third parties (including our service providers or agents) for the purposes outlined above, but we will not otherwise pass your personal data to third parties for marketing purposes. If we transfer your information to a third party we will make sure they agree to apply the same levels of protection as we are required to apply to information held and that they use your information only for the purposes outlined above.
17. If you give us information about another person, you hereby confirm that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his/her personal data.
18. These Conditions shall be governed by the laws of England and the parties submit to the jurisdiction of the Courts of England.
19. Should the customer at any time like to query the quality of service delivered, he/she is invited to email us at info@construction-support.co.uk. We will guarantee that the email will be replied to within 48 hours.
20. If you need to visit us the address of our office is QuickStart UK 1st floor 277-281 Oxford Street London W1C 2DL or alternatively you can call us at 02076599196.